Refund policy
🔁 Return & Refund Policy
Last updated: [Insert Date]
At HiFun Design (Arkrocket), we strive to provide high-quality products and a great customer experience. If you are not completely satisfied with your purchase, we’re here to help.
📦 Returns
You may request a return within 30 days of delivery.
To be eligible for a return:
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The item must be unused and in the same condition that you received it
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The item must be in the original packaging
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Proof of purchase (order number or receipt) is required
🚚 Return Shipping
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For defective, damaged, or incorrect items, we will provide a prepaid return label
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For non-defective returns (change of mind, etc.), customers are responsible for return shipping costs
Returns must be approved before being sent back. Please do not return items without contacting us first.
⚠️ Non-Returnable Items
The following items are not eligible for return:
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Used or damaged items not due to our error
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Accessories and consumables (e.g., stylus/needle)
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Items returned without original packaging
🔧 Defective or Damaged Items
If your item arrives damaged or is not working properly, please contact us within 7 days of delivery.
Kindly provide:
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A description of the issue
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Photos or videos showing the problem
Our team will assist with troubleshooting, replacement, or refund as appropriate.
💰 Refunds
Once your return is received and inspected:
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We will notify you of the approval or rejection of your refund
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If approved, your refund will be processed to your original payment method within 5–10 business days
🔁 Replacements
We offer replacements for defective or damaged products. If a replacement is needed, we will ship it from the nearest available warehouse (U.S. or international).
🌍 International Orders
For international returns:
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Customers may be responsible for return shipping costs unless the item is defective
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Shipping fees and customs duties are non-refundable
